FAQs
Shipping & Returns
Every Salt & Steel piece is handcrafted and made to order. Below you'll find answers to common questions about shipping, order tracking, cancellations, and our current return policy.
What shipping options are available?
Most Salt & Steel orders ship via USPS Standard Shipping for a flat rate of approximately $5.95.
Because each piece is handcrafted and made to order, please allow up to three weeks for your jewelry to be created before it ships. Once your order has been completed and shipped, standard USPS delivery typically takes 3–5 business days, though delivery may occasionally take up to 10 business days depending on your location and carrier delays.
Do you ship internationally?
At this time, Salt & Steel ships within the United States only. We are not currently able to offer international shipping.
Can I track my order?
Yes. Every Salt & Steel order includes tracking.
As soon as your shipping label is created and your order is ready to leave our studio, you'll receive a shipping confirmation email with your USPS tracking number so you can follow your package throughout its journey.
What is Salt & Steel's return policy?
Because every piece is handcrafted and made to order, we do not currently accept returns or exchanges.
If your order arrives damaged or you experience an issue with your purchase, please reach out as soon as possible so we can work with you to find a solution.
If your unhappy with your piece, we do offer full refunds within 30 days of purchase as long as the returned item is in good condition (this does not include custom orders). Please send us an email with your name, the reason for your return, as well as the transaction number associated with your purchase. Items must be returned to us first in order to complete the refund. Refunds take up to 10 business days (from the date we receive your returned item) to be credited back to your account. *Any transaction fees or shipping costs associated with the refund will be the responsibility of the purchaser.
**A refund can only be sent to the original payment method. If you no longer have access to that payment method, then you'll need to contact the bank or agency of the original payment method to claim the funds after the refund is sent.
Can I cancel my order?
Orders may be canceled within three days of purchase.
After that time, we have already begun sourcing materials or creating your piece, and we're unable to cancel the order. Custom orders cannot be canceled once they have been placed.
When will the "out of stock" or "unavailable" items be restocked?
-If the piece you want is "out of stock" or "unavailable" and your having trouble adding it to your cart please email me! We may be able to custom make your piece!
**Custom orders may take up to 3 weeks to make, plus a week in shipping time.
Care & Repair
Every Salt & Steel piece is handcrafted using solid metals that are designed to be worn, enjoyed, and lived in. Below are answers to common questions about caring for your jewelry, professional polishing, repairs, and keeping your favorite pieces looking their best.
Does Salt & Steel offer cleaning or polishing services?
Yes. Salt & Steel offers professional polishing services for previously purchased pieces.
To get started, simply send us an email and we'll guide you through the process. You'll be asked to mail your jewelry along with:
- Your first and last name
- Email address
- Return shipping address
- A brief description of the service you'd like completed
Professional polishing is $40 per piece, and discounted pricing may be available for multiple pieces being polished at the same time.
Can I have my jewelry cleaned somewhere else?
We recommend having your Salt & Steel jewelry cleaned by us whenever possible.
Because every piece is handcrafted, we're familiar with the materials, finishes, and techniques used to create each design. This allows us to restore your jewelry while preserving the character and details that make it unique.
How often should I have my jewelry professionally cleaned?
That depends on how you wear it.
At Salt & Steel, we love watching brass and sterling silver develop a natural patina over time. Our jewelry is intentionally designed with an organic, rustic character, and many customers choose to let their pieces age naturally.
If you'd like to brighten your jewelry at home while still maintaining its unique character, we recommend using a Sunshine® Polishing Cloth. It's an easy way to restore shine without removing the personality your piece develops through everyday wear.
Does Salt & Steel offer repair services?
Yes. We offer repairs for Salt & Steel jewelry.
Every repair is evaluated individually to determine the best solution. Depending on the condition of the piece, we'll either repair or replace it—whichever is the most practical and cost-effective option for you.
To request a repair assessment, simply contact us with photos and a brief description of the damage.
How much does a repair usually cost?
Repair pricing varies depending on the type of damage, materials required, and the amount of work involved.
After reviewing your piece, we'll provide you with an estimate before any repair work begins.
If repairable, the cost is anywhere between $20-100 (dependent on labor involved in the repair process) + shipping.
If the piece is not repairable we can most likely replace it at a discounted rate in exchange for the damaged item.
How long do repairs take?
Most repairs are completed within three weeks, although turnaround times may vary depending on the complexity of the repair and current studio workload.
What's the best way to store and care for my Salt & Steel jewelry?
To help preserve your jewelry, store it in a dry place away from prolonged humidity and standing water when it's not being worn.
Salt & Steel pieces are crafted from solid brass and solid sterling silver, which naturally develop a patina over time. This is a normal part of how these metals age and is something many of our customers love.
If you prefer a brighter finish, your jewelry can always be polished at home with a Sunshine® Polishing Cloth or professionally polished through our studio.
-Brass pieces are solid brass, not plated.
**Brass rings -- if you’re sensitive to brass, meaning your skin turns green sometimes (washes off), you may want to consider going all silver for rings. If you’re a die hard, tried and true brass lover, you can periodically coat the inside with clear nail polish and it works like a charm!
-Sterling Silver pieces do not require a lacquer coating. Silver polishing cloths are a worthwhile investment if you own lots of silver. I'd suggest 'Sunshine Polishing Cloths' available via the internet. Most Salt & Steel pieces are oxidized to accentuate details so please avoid dipping your pieces in silver polishing solutions. They will come out very bright and lose the aged look that is quintessentially Salt & Steel. Showering with your silver shouldn't be a problem at all. If you wear them often, your natural oils will actually prevent tarnish--thats why we love silver!!
-Gold-filled do not tarnish as easily as silver or brass! Over time it will begin to lose it's luster. Just clean them with some mild soap and water and they should shine right up. *Please don't confuse gold-filled for gold plate--Gold-filled is of much better quality and won't rub off like gold plate. Lastly- yes, you can wear them in the shower!
When you say "ethically conscious", what does that mean ?
Through the efforts of organizations like Ethical Metalsmiths, MJSA, & the Responsible Jewelry Council, small jewelers, like myself, have access to shared information influencing us to make "ethically conscious" decisions, ask questions, and actively become more aware & responsible in our practices. Below is a list of sourced materials currently being used in my process.
Raw materials- wire, sheet metal, stones & findings are purchased from one of the top jewelry supply companies in the U.S. They are based out of Albuquerque, NM & pride themselves in being socially and environmentally conscious in their business practices. Wire and sheet metal is produced in their home facility, which is 100% solar powered! For stone supply & findings, they partner only with U.S. and trusted over seas facilities who follow a code of ethics certified by the Responsible Jewelry Council. This means they periodically visits the cutting factories that shape rough stones into their faceted gems & cabochons.
Packaging- I am currently looking to utilize EcoEnclose shipping materials to provide environmentally friendly packaging. I'm still working out the logistics before fully switching over, but the change is coming soon! I'll update this accordingly.
Shopping
Whether you're purchasing your first Salt & Steel piece or searching for the perfect gift, here are answers to some of our most frequently asked questions about ordering, sizing, gift cards, custom work, and payment options.
Salt & Steel accepts a variety of secure payment methods at checkout, including major credit cards, PayPal, Shop Pay, Apple Pay, and Google Pay.
Available payment options will be displayed during checkout based on your device and location.
Does Salt & Steel offer jewelry resizing?
Yes. We offer resizing for select pieces.
Many Salt & Steel rings are intentionally designed to be adjustable, making them easy to fit without additional sizing. If your piece is eligible for resizing, we're happy to help. Simply contact us before or after your purchase to discuss your options.
How do I purchase a gift card?
Salt & Steel offers digital gift cards that can be purchased directly through our website.
They're delivered electronically, making them a thoughtful last-minute gift for birthdays, holidays, anniversaries, or any special occasion.
How do I use my gift card?
Redeeming your gift card is simple.
During checkout, enter your gift card code in the designated field and the balance will automatically be applied to your purchase.
Can I include gift wrapping or a personalized message?
At this time, Salt & Steel does not offer gift wrapping or personalized gift messages.
How do I find the right size?
Many of our ring designs are adjustable, making sizing easier than traditional rings.
For pieces that require a specific size, we recommend measuring an existing piece of jewelry that fits well or using a ring sizing tool before placing your order.
If you're unsure which size is right for you, feel free to reach out before ordering—we're always happy to help.
Does Salt & Steel create custom jewelry?
Yes. Salt & Steel accepts custom commissions.
Every custom piece is handcrafted using traditional metalsmithing techniques rather than CAD or computer-generated manufacturing. Because each design is made by hand, you'll notice the subtle variations and organic details that make handcrafted jewelry truly one of a kind.
If you're interested in creating a custom piece, contact us to discuss your ideas, timeline, and project details.
Will I be charged sales tax?
Sales tax is applied where required by law.
Customers purchasing within Louisiana will see applicable sales tax calculated automatically during checkout based on their order.
Commissioned Pieces
Creating a custom piece is a collaborative process. Below are answers to common questions about commissioned jewelry, design ownership, modifications, repairs, and resizing.
Because commissioned jewelry is created specifically for each client, custom pieces are final sale and cannot be returned or exchanged.
We work closely with you throughout the design process to ensure you're confident in your commission before it is completed.
Can a previous commissioned design be recreated?
Yes. If you'd like a previously commissioned design recreated, we'd be happy to discuss your request.
Because every piece is handcrafted, each version will have its own subtle variations while staying true to the original design.
Who owns the final design?
The final design remains the intellectual property of Salt & Steel.
This allows us to continue creating and evolving our original work while maintaining the integrity of our designs.
Can an existing Salt & Steel design be modified?
Yes. Many existing Salt & Steel designs can be customized or adapted to better suit your preferences.
If you have an idea for a variation, feel free to reach out and we'll let you know what's possible.
Can I provide my own gemstone?
In most cases, we do not work with customer-supplied stones.
The exception is certain calibrated round cabochons or calibrated faceted gemstones, which may be suitable depending on the project. If you'd like to use your own stone, please contact us before placing your commission so we can determine whether it will work for your design.
Does Salt & Steel repair commissioned pieces?
Yes. We offer repair services for commissioned jewelry.
Each repair is evaluated individually to determine the best approach and provide an estimate before any work begins.
Can commissioned pieces be resized after they're completed?
Yes. Many commissioned pieces can be resized after completion.
Resizing options depend on the design and construction of the piece, so we'll evaluate each request individually and recommend the best solution.
Wholesale Orders
Interested in carrying Salt & Steel in your shop? Below you'll find answers to common questions about opening a wholesale account, order minimums, production timelines, shipping, and retail partnerships.
What is the minimum opening order?
Our minimum opening wholesale order is $500.
This allows retailers to curate a well-rounded selection of handcrafted Salt & Steel jewelry for their customers.
Is there a reorder minimum?
Yes. Reorders require a minimum purchase of $1,000.
What is the average production turnaround time?
Because every Salt & Steel piece is handcrafted to order, wholesale production typically takes 1–2 months.
Turnaround times may vary depending on the size of your order, seasonal demand, and current production schedule. If you have a specific deadline, we encourage you to reach out before placing your order.
Do retailers pay for shipping?
Yes. Wholesale customers are responsible for shipping costs, which are calculated based on the size and destination of the order.
Do you offer free shipping?
Yes. Free shipping is available on qualifying wholesale orders.
If you'd like to learn more about current shipping thresholds, please contact us before placing your order.
Do you offer territory exclusivity for retail partners?
At this time, Salt & Steel does not offer territory exclusivity.
We carefully consider each retail partnership individually and strive to build lasting relationships with the shops that carry our work.
Are there restrictions on selling Salt & Steel jewelry online?
No. Retail partners are welcome to sell Salt & Steel jewelry through their online stores as well as in their physical retail locations.
Contact Us
Whether you have a question about an order, sizing, jewelry care, custom work, or wholesale opportunities, we're always happy to help.
The best way to reach us is by email at saltandsteel.jeweler@gmail.com or by submitting the contact form below. We personally review every inquiry and will get back to you as soon as possible.
Before reaching out, you may also find the answer you're looking for in our FAQ sections covering ordering, shipping, custom commissions, jewelry care, repairs, and wholesale information.
Please allow up to two business days for a response. During holidays, market weekends, or busy production periods, replies may take a little longer.
Contact Information
Customer Care & Orders
Questions about existing orders, shipping, sizing, returns, gift cards, or general shopping inquiries.
Email: saltandsteel.jeweler@gmail.com
Custom Jewelry & Commissions
Interested in creating a custom piece, modifying an existing design, or discussing a commissioned project? We'd love to hear your ideas.
Email: saltandsteel.jeweler@gmail.com
Wholesale & Retail Partnerships
Boutiques, galleries, museum shops, and retailers interested in carrying Salt & Steel jewelry are welcome to get in touch.
Email: saltandsteel.jeweler@gmail.com
Press & Media
For interviews, collaborations, editorial requests, or media inquiries.
Email: saltandsteel.jeweler@gmail.com
General Inquiries
If you're not sure where your question belongs, simply send us an email and we'll make sure it reaches the right place.
Email: saltandsteel.jeweler@gmail.com
Still have a question?
Whether you're shopping for handcrafted brass jewelry, sterling silver jewelry, a one-of-a-kind commission, or a thoughtful gift, we're here to help. We believe buying handmade jewelry should feel personal, and we're always happy to answer questions before, during, or after your purchase.